Team Lead

6 days ago


Gurugram, India Holiday Tribe Full time

About Us:

Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and recognition as the Emerging Holiday Tech Company at the India Travel Awards 2023, Holiday Tribe is transforming the travel industry


Position Overview: 


The Operations Team Manager – Travel & Holiday Packages will be responsible for 

overseeing a team that manages bookings for hotels, flights, sightseeing, and activities for our 

customers. While a background in travel is not mandatory, the ideal candidate should possess 

strong business acumen, with a keen understanding of KPIs and KRAs to drive performance, 

team productivity, and achieve overall business objectives. 

This role requires a hands-on approach to leadership, operational efficiency, and data-driven 

decision-making. The Team Manager will ensure the team meets its targets while maintaining 

high levels of accuracy and TAT. 


Key Responsibilities: 


Team Leadership & Development: 

1) Lead, mentor, and motivate a diverse team of booking specialists, ensuring a 

high level of team engagement and productivity. 

2) Foster a positive and collaborative work environment that encourages team 

members to reach their full potential. 

3) Provide coaching, feedback, and training to enhance the team's skills and 

knowledge in booking processes and customer service. 


.Business Performance Management: 

1) Drive the achievement of business KPIs and KRAs related to team 

performance, including booking accuracy, customer satisfaction, turnaround 

time, and sales targets. 

2) Monitor daily, weekly, and monthly performance metrics to ensure the team 

meets or exceeds set goals. 

3) Use data analytics to assess performance trends and implement improvements 

to optimize results. 


Operational Efficiency: 

1) Oversee the booking process for hotels, flights, sightseeing, and activities, 

ensuring seamless operations and high-quality service. 

2) Identify bottlenecks or inefficiencies in processes and implement solutions to 

streamline operations and improve customer experience. . 


Customer Satisfaction: 

1) Ensure that customer inquiries and issues are handled efficiently and  

professionally, maintaining a high standard of customer service at all times. 

2) Monitor customer feedback and work with the team to address any service 

gaps or opportunities for improvement. 


6.Collaboration & Stakeholder Management: 

1) Build and maintain strong relationships with key internal and external 

stakeholders (vendors, suppliers, etc.). 

2) Ensure that the team collaborates effectively with other functions to drive 

overall company performance. 


Qualifications: 

1) Bachelor’s degree in Business, Management, or a related field (preferred). 

2) 3+ years of experience in team management, operations, or project management, 

preferably in a high-performance environment. 

3) Strong understanding of business KPIs and KRAs, with a proven ability to use data to 

drive decisions and optimize team performance. 

4) Experience in leading cross-functional teams and managing multiple priorities in a 

fast-paced environment. 

6) Ability to analyze performance metrics and translate insights into actionable plans. 

8) Knowledge of the travel and hospitality industry is a plus but not mandatory. 


Why Join Us? 

∙Competitive salary and performance-based incentives. 

∙Opportunities for growth and career development in a rapidly expanding company. 

∙A dynamic and collaborative work environment with a focus on innovation and 

customer satisfaction. 


  • Team Lead

    12 hours ago


    Gurugram, India Wipro Full time

    Opening for Team Lead Profile. (Digital Marketing experience mandatory)Location-Gurugram (5 days working 2 days rotational off).Experience: Minimum 2 to 4 yrs experience as a team lead (Digital Marketing experience mandatory).Shift-24*7(Night).Work from Office.Roles & Responsibilities:● Effective use of key dashboards and call activity reporting to ensure...

  • Team Lead

    2 months ago


    Gurugram, India noon Full time

    Job Title: Team Leader - Non VoiceLocation: GurugramAbout noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we...

  • Team Lead

    2 months ago


    Gurugram, India noon Full time

    Job Title: Team Leader - Non VoiceLocation: GurugramAbout noonnoon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering talent and businesses to meet the full range of consumers' online needs.noon operates without boundaries; we...


  • gurugram, India Team Recruit Consultancies Full time

    A Digital agency is hiring for the profile of Senior Graphic Designer.Location: Gurgaon (Remote Working)Experience: 3-5 yearsJob SummaryWe're seeking an experienced Senior Graphic Designer to lead our design team and create stunning visuals for our clients. The ideal candidate will possess a deep understanding of design principles, color theory, and...

  • Team Lead

    1 month ago


    Gurugram, India SWADESHI HERBAL & HEALTH CARE Full time

    One of leading call Center in Gurgaon Role DescriptionWe are excited to announce we are hiring for Team Leader for your contact Center. This sales role of Media (Epaper subscriptions sales). Job Location: Gurgaon Udyog Vihar Phase 4 Qualifications:Graduate or Postgraduate in Finance, Business Administration, Economics, or Commerce.People Management Excellent...

  • Design Team Lead

    2 months ago


    Gurugram, India The Knot Worldwide Full time

    ABOUT THE JOBAre you passionate about design, exceptional customer service, and leading a high-performing team? The Knot Worldwide is seeking a motivated Team Lead to oversee our Design Specialist team, supporting customers with personalized wedding products, including stationery, gifts, and favors.In this role, you’ll drive team productivity, ensure...

  • Design Team Lead

    2 months ago


    Gurugram, India The Knot Worldwide Full time

    ABOUT THE JOBAre you passionate about design, exceptional customer service, and leading a high-performing team? The Knot Worldwide is seeking a motivated Team Lead to oversee our Design Specialist team, supporting customers with personalized wedding products, including stationery, gifts, and favors.In this role, you’ll drive team productivity, ensure...

  • Design Team Lead

    1 month ago


    Gurugram, India The Knot Worldwide Full time

    ABOUT THE JOB Are you passionate about design, exceptional customer service, and leading a high-performing team? The Knot Worldwide is seeking a motivated Team Lead to oversee our Design Specialist team, supporting customers with personalized wedding products, including stationery, gifts, and favors. In this role, you’ll drive team productivity, ensure...

  • Technical Team Lead

    2 weeks ago


    Gurugram, India Superceuticals Private Limited Full time

    🚀 We're Hiring: Technical Team Lead at Superceuticals!At Superceuticals, we are redefining healthcare with innovative diagnostics and AI-driven solutions. We are looking for an experienced and visionary Technical Team Lead to oversee and drive our technology team to new heights!About the Role:As the Technical Team Lead, you will take charge of the entire...

  • Technical Team Lead

    2 weeks ago


    Gurugram, India Superceuticals Private Limited Full time

    We're Hiring: Technical Team Lead at Superceuticals!At Superceuticals, we are redefining healthcare with innovative diagnostics and AI-driven solutions. We are looking for an experienced and visionary Technical Team Lead to oversee and drive our technology team to new heights!About the Role:As the Technical Team Lead, you will take charge of the entire...

  • Marketing Team Lead

    1 month ago


    Gurugram, India Real Time Data Services Full time

    Lead and mentor a cross-functional marketing team. - Develop and implement integrated marketing strategies. - Oversee SEO, content marketing, PPC campaigns, and email marketing. - Manage project timelines, budgets, and performance metrics. - Monitor KPIs and generate actionable insights for optimization. - Stay updated on marketing trends and introduce...

  • Marketing Team Lead

    1 month ago


    Gurugram, India Real Time Data Services Full time

    Lead and mentor a cross-functional marketing team. - Develop and implement integrated marketing strategies. - Oversee SEO, content marketing, PPC campaigns, and email marketing. - Manage project timelines, budgets, and performance metrics. - Monitor KPIs and generate actionable insights for optimization. - Stay updated on marketing trends and introduce...


  • Gurugram, India Cvent Full time

    Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues...


  • Gurugram, India Cvent Full time

    Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues...


  • Gurugram, India Cvent Full time

    Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues...

  • Real Estate Team Lead

    2 weeks ago


    Gurugram, India ElitePRO Infra Full time

    Company DescriptionElitePRO Infra is Gurugram’s leading real estate and investment consultant, specializing in customer-centric services in the commercial and residential segments.Role DescriptionThis is a full-time on-site role for a Real Estate Team Lead at ElitePRO Infra in Gurugram. The Team Lead will be responsible for managing and leading the real...


  • gurugram, India Cvent Full time

    Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues...


  • Gurugram, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla (www.zyla.in)Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...


  • Gurugram, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla (www.zyla.in)Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...


  • Gurugram, India Zyla Health Full time

    Customer Success Lead In-office role, Gurgaon About Zyla ( Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya...