Customer Service Support Manager

3 weeks ago


delhi, India Jeto Vacations Full time

Company Description
Jeto Vacations, based in Delhi, India, is a comprehensive travel service provider offering Hotels, Sightseeing, Visa assistance, Transfers, Flights, and Activities with exceptional services. Our aim is to provide extraordinary travel experiences for our customers with a focus on quality and customer satisfaction.

Role Description
This is a full-time on-site role for a Customer Service Support Manager at Jeto Vacations in Delhi, India. The Customer Service Support Manager will be responsible for overseeing and managing the customer service team, ensuring high levels of customer satisfaction, providing technical support, and analyzing customer service metrics on a day-to-day basis.

Qualifications
Customer Support, Customer Service, and Customer Satisfaction skills
Analytical Skills
Technical Support expertise
Excellent problem-solving abilities
Strong communication and interpersonal skills
Experience in the travel industry is a plus
Empathy and high emotional quotient for understanding customer pain points

Salary
Fixed salary between 6-10 lpa plus incentives

Location
Work from office at Saket, New Delhi (behind metro station gate no. 2)



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