Customer support manager

5 days ago


Delhi, India Care365 SOL Private Limited Full time
Role Description
This is a full-time remote role for a Customer Support Manager. The role involves overseeing a team of customer support representatives, handling customer inquiries, resolving escalations, optimizing support processes, and ensuring customer satisfaction.
Qualifications
Excellent communication and interpersonal skills
Proven experience in customer service or support management
Strong problem-solving abilities and customer-oriented mindset
Ability to lead and motivate a team
Proficiency in customer support software and tools
Time management and organizational skills
Bachelor's degree in Business Administration or relevant field
Experience in remote team management is a plus
Shift: 8 PM IST to 5 AM IST
Permanent Remote

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