Customer Experience Advocate

2 weeks ago

nashik, India beBeeCustomerSupport Full time

Customer Service Representative Job DescriptionThe role of the Customer Service Representative is to provide top-notch customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This position involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills and professionalism.Key Responsibilities:Customer Support:Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.Issue Resolution:Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & Reporting:Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Product & Policy Knowledge:Stay updated on company products, services, and new launches.Understand and communicate company policies clearly to customers.Team Collaboration:Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.Required Skills & Qualifications:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).Positive attitude and customer-focused mindset.Benefits:Opportunity to work in a dynamic environment.Chance to develop strong communication and problem-solving skills.Collaborative team atmosphere.Others:Flexible working hours.Opportunities for growth and development.Keyword: CustomerSupport

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