Application Customer Experience Specialist

3 days ago


nashik, India beBeeCustomerSupport Full time

Job OverviewWe are seeking an experienced Application Support Engineer to join our global support team, focusing on delivering high-quality customer service across SaaS products for small and medium-sized businesses and large enterprise customers.This role involves providing world-class support through real-time assistance via chat and ticketing systems, ensuring timely and accurate responses.You will utilize a strong analytical mindset to identify recurring issues and suggest improvements.The ideal candidate has a minimum of 2 years of experience in technical or application support within the SaaS, e-commerce, or enterprise software environments.Key Responsibilities:Collaborate with cross-functional teams to deliver exceptional customer experiences.Analyze customer insights and data to identify areas for improvement.Work closely with Product and Engineering teams to provide feedback on customer pain points.Required Skills:Solid understanding of B2B SaaS products and customer lifecycles.Hands-on experience with support platforms like Freshdesk, Zendesk, Salesforce, ServiceNow.Basic knowledge of APIs, Webhooks, Postman, Insomnia, and ability to read code in Python or JavaScript.



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