Delivering Exceptional Customer Experiences
1 week ago
Job DescriptionAs a Digital Customer Engagement Manager, you will be responsible for delivering exceptional customer experiences through technical consulting and IT services. The ideal candidate will have 4+ years of experience in SAP technical consulting with 2+ years in customer-facing roles, strong knowledge of IT Service Management, SAP Basis, and SAP Applications, and hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers.Key Responsibilities:Technical consulting and IT services to deliver outstanding customer experiencesLeading cross-functional teams and individuals to resolve complex customer issuesProviding expert advice on SAP Enterprise Cloud Services operations infrastructure, processes, and automation toolsCollaborating with internal teams to arrive at resolutions and proactively working with customersDeveloping and maintaining strong relationships with customers and internal stakeholdersRequired Skills and QualificationsThe ideal candidate should possess the following skills and qualifications:Engineering graduate with 4+ years of work experience as SAP technical consultant with 2+ years in customer-facing roleExcellent customer focus, networking, relationship building, results-driven, self-organized, and decision-making skillsStrong knowledge of IT Service Management, SAP Basis, and SAP ApplicationsHands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customersCloud architecture and IT technical infrastructure know-howTechnical and application expertise for different cloud solutions (min. HEC & S/4HANA)Understanding of escalation handling and proceduresExperience in working with cross-cultural and cross-functional teams or individualsBenefitsAs a Digital Customer Engagement Manager, you will have the opportunity to work on challenging projects, develop your skills, and grow your career. We offer a competitive compensation package and opportunities for professional development.OthersWe are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.
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Customer Experience Manager
2 weeks ago
nashik, India beBeeExperience Full timeCustomer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to lead our team in delivering exceptional service to our customers.Main Responsibilities:Manage day-to-day customer operations, including handling customer complaints and resolutions.Plan and execute regular customer engagement sessions to foster strong...
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Customer Experience Specialist
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nashik, India beBeeCustomerExperience Full timeCustomer Experience SpecialistAbout the RoleThis is a unique opportunity to make a meaningful impact in our customer's lives. As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service and resolving complex issues with care and precision.Your mission will be to manage customer conversations across multiple channels...
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Application Customer Experience Specialist
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nashik, India beBeeCustomerSupport Full timeJob OverviewWe are seeking an experienced Application Support Engineer to join our global support team, focusing on delivering high-quality customer service across SaaS products for small and medium-sized businesses and large enterprise customers.This role involves providing world-class support through real-time assistance via chat and ticketing systems,...
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Service Experience Architect
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nashik, India beBeeLeadership Full timeJob OpportunityWe are at a pivotal moment in our growth and we need an experienced professional to help shape the service experience from the ground up.This is an opportunity to become part of the founding operations team, playing a key role in shaping the company's future.You will have the chance to build relationships with leaders across industrial tech,...
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Patient Experience Ambassador
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nashik, India beBeeCustomer Full timeDelivering exceptional customer service is at the heart of this role, where you will work directly with patients to resolve their queries and concerns.Patient Services SpecialistThis specialist position requires excellent communication skills, both verbal and written, as well as the ability to empathize with customers.Key Responsibilities:Provide top-tier...
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Insurance Customer Service Representative
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nashik, India beBeeCustomer Full timeCustomer Service Specialist OpportunityWe are seeking a skilled and dynamic customer service specialist to deliver exceptional support to our customers. As a key member of our team, you will be the primary point of contact for customers with queries and concerns.Handle inbound and outbound calls efficiently, addressing customer queries and resolving issues...
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Customer Experience Advocate
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nashik, India beBeeCustomerSupport Full timeCustomer Service Representative Job DescriptionThe role of the Customer Service Representative is to provide top-notch customer support by answering inquiries, resolving issues, and ensuring a positive customer experience. This position involves communication via phone, email, chat, or in-person, and requires strong problem-solving skills and...
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Customer Service Delivery Expert
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nashik, India beBeeCustomerService Full timeAbout the RoleThis is an exciting opportunity to work as a customer support professional where you will be responsible for delivering exceptional service to our clients.The ideal candidate will possess excellent communication skills, be passionate about helping others, and have a proven track record of resolving customer issues efficiently.
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Customer Service Representative
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nashik, India beBeeCustomerSupport Full timeCustomer Service AmbassadorThis role requires strong problem-solving skills and professionalism.Main ResponsibilitiesRespond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products and services.Handle customer complaints and provide appropriate solutions.Identify customer needs and provide the best...
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Senior Customer Engagement Specialist
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nashik, India beBeeStrategist Full timeBraze Consultant Job DescriptionWe are seeking a seasoned Customer Engagement Strategist to lead our team in implementing innovative customer engagement programs using Braze.The ideal candidate should have a strong background in marketing automation and analytics, with a minimum of 4 years of experience.Key responsibilities include:Developing strategic plans...