Patient Experience Ambassador

2 weeks ago


nashik, India beBeeCustomer Full time

Delivering exceptional customer service is at the heart of this role, where you will work directly with patients to resolve their queries and concerns.Patient Services SpecialistThis specialist position requires excellent communication skills, both verbal and written, as well as the ability to empathize with customers.Key Responsibilities:Provide top-tier support to clients through calls, resolving issues efficiently and effectively.Maintain accurate records of customer interactions, ensuring seamless communication and problem-solving skills.Assist in maintaining a high level of customer satisfaction through effective issue resolution.The ideal candidate possesses strong analytical and problem-solving skills, allowing them to multitask, prioritize workload, and provide informed recommendations to customers.Responsibilities include:Communicating effectively with patients via phone, email, and chat.Identifying customer concerns and finding effective solutions while adhering to company guidelines.Maintaining a deep understanding of products or services to answer customer queries accurately.Key performance indicators for this role include achieving customer service targets, maintaining accurate customer records, and communicating feedback to management.A successful candidate will have experience working with CRM systems and contact center technologies, allowing them to multitask and prioritize workload effectively.


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