Customer Service Representative

2 days ago


nashik, India beBeeCustomerSupport Full time

Customer Service AmbassadorThis role requires strong problem-solving skills and professionalism.Main ResponsibilitiesRespond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products and services.Handle customer complaints and provide appropriate solutions.Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Stay updated on company offerings and new launches.Understand and communicate company policies clearly to customers.Coordinate with cross-functional teams to resolve customer issues.Participate in team meetings, training, and performance reviews.Key QualificationsExcellent communication and interpersonal skills.Ability to work in a fast-paced environment.Strong problem-solving and analytical skills.About UsWe are committed to providing exceptional customer experiences. If you have a passion for delivering top-notch service, we encourage you to apply.



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