Automotive Customer Service Support Specialist

1 week ago


nashik, India beBeeCustomerService Full time

Customer Service Representative Job DescriptionWe are seeking a dedicated Customer Service Representative to provide exceptional support to our customers. The successful candidate will be responsible for managing daily customer requests, ensuring satisfaction, and providing solutions to problems.Key Responsibilities:Manage daily customer requests through a shared mailbox and provide timely support across multiple channels.Address customer complaints and inquiries promptly, ensuring that issues are resolved within time limits.Conduct sales and process returns and related requests efficiently.Analyze customer needs to achieve satisfaction and improve overall customer experience.Maintain accurate records of customer interactions, comments, and complaints.Provide feedback to management regarding customer trends and emerging concerns.Collaborate with the customer service team and other departments to find effective solutions to problems.Develop knowledge into useful content and enhance product knowledge continuously.Achieve or surpass performance targets and participate in training programs to enhance customer service skills.



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