Bpo Trainer

Designation: Trainer

We are looking for a trainer to train our customer support group (outbound and inbound teams) on the following,
- Call handling process
- Soft skills
- Communication skills
- Query resolution

Should have an in depth knowledge of call handling process.

Proficiency in Soft skills training

Audit customer calls and give feedback to customer support group and concerned stakeholders

Documenting training progress and reporting to concerned stakeholders

Should have classroom training experience including running orientation programs for new joiners in customer support group

Should have knowledge of industry standards related to customer satisfaction scores

Conduct short modules of refresher training on the floor.

Should have knowledge of e-learning tools and blended learning approaches for customer support executives.

Excellent communication skills.

Able to plot and analyze key performance metrics related to customer support function.

Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.

A customer service mindset and values like empathy are highly desirable.

**Salary**: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Rotational shift

**Speak with the employer**

+91-XXXXXXXXXX