IT Service Problem Resolution Specialist

6 days ago

mangalore, India beBeeProblemManagement Full time

Job Title: Problem ManagerThe primary objective of the Problem Manager is to adhere to ITIL V4 best practices in order to effectively manage IT problems and incidents. This involves identifying root causes, implementing preventive measures, and ensuring continuous improvement within the IT service environment.This role also encompasses leading the response to major incidents by deploying necessary resources to resolve them and minimize their impact. It ensures continuity and reliability of IT services.Key responsibilities include:Assessing and classifying incidents based on severity and priorityCoordinating with incident response teams to ensure effective resolutionCommunicating regularly with stakeholders to provide timely updatesMaking critical decisions to expedite resolution and minimize downtimeThis position requires strong problem-solving skills, team collaboration, effective communication, analytical thinking, and project management skills.About this Role:This is an exciting opportunity for a skilled professional who can lead the way in problem management and incident response. If you have experience in IT service management and are looking for a challenging role that allows you to grow professionally, then this could be the perfect fit for you.Benefits:Opportunity to work in a dynamic and growing organizationProfessional growth and development opportunitiesCollaborative and supportive team environmentRequirements:To be successful in this role, you will need:Strong understanding of ITIL V4 best practicesExperience in incident management and problem solvingExcellent communication and interpersonal skillsAbility to work under pressure and make quick decisionsWhat We Offer:We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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