Desktop Technical Services Specialist

2 days ago

mangalore, India beBeeTechnical Full time

Job SummaryThe Desktop Support Specialist is a key role within our organization responsible for providing expert technical support for desktop/laptop hardware, software, and peripheral issues.Key Responsibilities:Install, configure, and maintain operating systems, software applications, and system updates to ensure seamless performance and efficiency.Conduct thorough root cause analysis to identify recurring technical problems and develop effective solutions.Collaborate with the L1 support team to resolve complex network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Required Skills and Qualifications:Strong knowledge of Windows and Mac operating systems, proficiency with Microsoft Office Suite, and experience with Active Directory, group policies, and user account management.Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.Effective communication and collaboration skills, with the ability to work closely with cross-functional teams.Work Environment:This role requires a strong commitment to delivering exceptional customer service and support. The ideal candidate will be highly organized, proactive, and able to work effectively in a fast-paced environment.

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