Technical Support Specialist
5 days ago
Help Desk Analyst JobThis is a great opportunity to join our organization as a Help Desk Analyst.About the Role:We are looking for a skilled and experienced individual who can provide top-notch technical assistance to users via phone, email, chat, or ticketing system as first response. The ideal candidate will have excellent communication and customer service skills, strong problem-solving and analytical thinking, and the ability to work under pressure and manage multiple tasks.Key Responsibilities:Provide technical assistance to users via phone, email, chat, or ticketing system as first response.Supervise monitoring tools and diagnose and resolve incidents, requests or inquiries.Escalate unresolved incidents to higher support levels following escalation protocols.Log all incidents, service requests, and actions in the ITSM system.Track and follow up on open tickets until resolution and closure.Maintain accurate documentation of incidents, troubleshooting steps, and known errors.Contribute to the knowledge base and standard operating procedures.Identify recurring issues and propose preventive solutions.Ensure SLA compliance and high-quality service delivery.Participate in continuous improvement initiatives and IT service optimization projects.Qualifications:Excellent communication and customer service skills.Strong problem-solving and analytical thinking.Ability to work under pressure and manage multiple tasks.Teamwork and collaboration with other support levels.High attention to detail and documentation accuracy.Vocational Training or Bachelor's Degree in Computer Science, Information Systems, or related field.Ticketing tool - Jira Service desk knowledge will be a plus.Expertise 2-3 years.Benefits:We offer a competitive salary and benefits package, including opportunities for growth and development.Other Opportunities:We are committed to providing a positive and inclusive work environment that supports the well-being of our employees.
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Enterprise Technical Support Specialist
2 days ago
bikaner, India beBeeSupport Full timeTechnical Support Specialist RoleThis role is ideal for individuals who are passionate about delivering exceptional technical support and solving complex problems. As a Technical Support Specialist, you will be the primary point of contact for enterprise customers, providing timely and effective solutions to their technical issues.Key...
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Technical Support Specialist
5 days ago
bikaner, India beBeeCustomer Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing technical and customer support for various products, attending events, updating support materials, and interacting with customers online and in person.Responsibilities: Handle service tickets via email, live chat,...
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Global Technical Support Expert
5 days ago
bikaner, India beBeeTechnical Full timeTechnical Support Specialist RoleJob Description: We are seeking a skilled technical support specialist to join our global team. As a technical support specialist, you will be responsible for providing top-notch support to clients across various platforms and technologies.Key Responsibilities: Your primary responsibilities will include troubleshooting...
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Support Specialist
4 days ago
bikaner, India beBeeCustomerSupport Full timeJob TitleWe are seeking a highly skilled Support Specialist to join our team.This role will involve providing technical assistance to end-users via various communication channels, including phone, chat, and self-service tickets. The ideal candidate will have excellent problem-solving skills, be able to work effectively in a fast-paced environment, and...
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Talkdesk Platform Technical Support Position
4 days ago
bikaner, India beBeeTechnical Full timeTechnical Support Specialist for Talkdesk PlatformSOW Role Title: Technical Support Specialist (L2 – French Speaking)Work Type: Subcontractor / Remote or Hybrid Support (Based in EMEA)Support Type: Level 2 Technical Support & Implementation AssistanceProject OverviewThe purpose of this engagement is to provide ongoing technical support and implementation...
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Technical Product Support Professional
5 days ago
bikaner, India beBeeSupport Full timePlatform Support SpecialistThis is a challenging technical role that requires providing exceptional support to traders navigating our trading analytics platform. The ideal candidate will possess strong product knowledge, troubleshooting skills, and excellent communication abilities.About the RoleProvide fast, clear, and accurate live chat (primary) and email...
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IT Application Support Specialist
4 days ago
bikaner, India beBeeServiceManagement Full timeJob OverviewThe role of IT Service Management Specialist revolves around delivering and maintaining enterprise-wide ServiceNow applications.Main point of contact for technical and functional design requirements, data mapping, and relationships.Troubleshoot and resolve issues related to the ServiceNow platform.Provide administrative support services for...
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bikaner, India beBeeSupport Full timeJob OpportunityThe position of Business Central Senior Support Specialist encompasses providing expert functional and technical assistance to end users, troubleshooting system issues, and contributing to system enhancements.Key Responsibilities:Mentor and train junior support specialists in best practices for resolving system issues and enhancing the overall...
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Oracle Technical Support – SCM Professional
4 days ago
bikaner, India beBeeTechnical Full timeJob OpportunityDuration: 6 Months (Contract)Location: Nationwide, Remote Work Options AvailableMode of work: Remote Full-timeAs an Oracle Technical Support Specialist, you will be responsible for providing expert technical assistance across multiple Supply Chain and Manufacturing modules.Key Requirements:Strong experience in Oracle EBS R12 technical support...
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Technical Support Specialist
8 hours ago
bikaner, India beBeeSystemAdmin Full timeJob Overview:We're seeking a skilled and detail-oriented individual to join our team as a Trainee System Admin. In this role, you will be responsible for monitoring customer Azure infrastructure, handling incidents and tickets, attending customer calls, and supporting the team in day-to-day operations.This is an excellent opportunity for someone looking to...
