Technical Product Support Professional

4 days ago


bikaner, India beBeeSupport Full time

Platform Support SpecialistThis is a challenging technical role that requires providing exceptional support to traders navigating our trading analytics platform. The ideal candidate will possess strong product knowledge, troubleshooting skills, and excellent communication abilities.About the RoleProvide fast, clear, and accurate live chat (primary) and email (secondary) support to traders using our platform.Troubleshoot issues related to account setup, imports, and analytics workflows.Identify recurring technical issues and resolve them using strong product knowledge.Maintain and efficiently search through our internal knowledge base.Document findings and curate common questions/answers.Manage multiple concurrent chats with empathy, speed, and accuracy.Requirements2+ years of experience in SaaS or product-based technical support.FinTech or trading-related platform support background.Excellent written English skills.Proven ability to self-learn quickly and handle complex workflows independently.Proficiency with Excel/CSV data handling.Strong troubleshooting and reasoning skills.Hiring ProcessSubmit application form and mandatory recorded answers.Product knowledge test.Interviews.Job offer.We are seeking an experienced Platform Support Specialist who can provide top-notch support to our traders. If you have a passion for problem-solving and enjoy working in a fast-paced environment, we encourage you to apply.



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