Enterprise Technical Support Specialist

23 hours ago

bikaner, India beBeeSupport Full time

Technical Support Specialist RoleThis role is ideal for individuals who are passionate about delivering exceptional technical support and solving complex problems. As a Technical Support Specialist, you will be the primary point of contact for enterprise customers, providing timely and effective solutions to their technical issues.Key Responsibilities:Investigate and troubleshoot technical issues related to current configurations and resolve problems efficiently.Act as a technical advisor for assigned enterprise customers, building deep familiarity with their configuration, integration, and support history.Collaborate with engineering and product teams to escalate and resolve bugs, ensuring timely communication to the customer.Participate in regular customer check-ins or quarterly business reviews alongside Customer Success Managers (CSMs).Monitor enterprise account health and flag potential issues before they become blockers.Requirements:Strong problem-solving skills and ability to think critically.Excellent communication and interpersonal skills.Ability to work effectively in a team environment.Strong analytical and technical skills, with experience in troubleshooting and resolving complex technical issues.Benefits:Opportunity to work with a dynamic team and contribute to the growth and success of the company.Professional development opportunities, including training and education programs.Competitive salary and benefits package.Other:Must have a strong understanding of platform functionality, integrations, and data analysis.Experience with tools like SQL, Postman, and log monitoring systems is highly desirable.Highly organized and able to prioritize tasks effectively.What We OfferAs a Technical Support Specialist, you will have the opportunity to work with a talented team, develop your skills and expertise, and make a meaningful contribution to the success of the company. If you are passionate about delivering exceptional technical support and solving complex problems, we encourage you to apply for this exciting opportunity.

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