Technical Support Specialist

4 days ago


bikaner, India beBeeCustomer Full time

About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing technical and customer support for various products, attending events, updating support materials, and interacting with customers online and in person.Responsibilities: Handle service tickets via email, live chat, remote support, and phone calls for assigned regions (India, Southeast Asia, CIS)Process English tickets from CIS, India, and Southeast Asia regionsSupport dental events and visits to local dealersCreate and update troubleshooting guidesMonitor and respond to inquiries on Facebook (in Russian and English)Requirements: Experience using ZendeskExperience with SAP ERP systemsBasic understanding of IT infrastructure and hardware, with troubleshooting abilitiesExperience in digital dentistry, CAD/CAM, or the dental industryOver 3 years of experience in a company engaged in B2B business



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