Support Specialist

4 days ago

bikaner, India beBeeCustomerSupport Full time

Job TitleWe are seeking a highly skilled Support Specialist to join our team.This role will involve providing technical assistance to end-users via various communication channels, including phone, chat, and self-service tickets. The ideal candidate will have excellent problem-solving skills, be able to work effectively in a fast-paced environment, and possess strong verbal and written communication skills.About the RoleProvide technical support to end-users via multiple communication channelsTriage tickets to respective teams for efficient resolutionFrequently update and follow up on ticket status for optimal customer satisfactionKey Skills and QualificationsTechnical knowledge of hardware and peripherals, as well as experience with remote support and troubleshootingExcellent communication skills, both written and verbalAble to work flexible shifts and adapt to changing prioritiesDigital SkillsFamiliarity with email flow issues internally and externallyExperience with OS troubleshooting and software assistance (MS Office, Messengers, Outlook)Strong customer relationship skills, including email etiquette

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