Expert Technical Service Delivery Specialist

2 days ago

amravati, India beBeeTechnical Full time

Senior Application Support EngineerWe are seeking an experienced technical professional to join our Product Engineering Team. This is a key role within the team, responsible for shaping and owning Zeller's commitment to excellent and highly available service delivery.This position requires strong analytical skills, attention to detail, and the ability to manage multiple tasks simultaneously in a fast-paced environment.The ideal candidate will have experience working with software companies, specifically with customer-facing products. They will also possess excellent communication and partnership-building skills, with the ability to build strong relationships with engineering, QA, and customer-facing teams.This role offers opportunities for growth and development, as well as the chance to work on exciting projects that improve the service delivery of Zeller's Application Support team.Key Responsibilities:Deliver high-quality projects that enhance the service delivery of the Application Support teamAct as the primary point of contact for escalated product issues from account and customer success teamsTriage, investigate, and resolve complex technical issues in a timely and effective mannerMaintain expertise in supported products and workflows, and share knowledge with partner teamsParticipate in application monitoring using logs, data stores, internal tools, and dashboardsBe part of the incident response team, responding to alerts and taking on-call responsibilitiesRequirements:Experience in software companies with customer-facing productsAbility to manage competing tasks and priorities in a fast-moving environmentStrong technical background with excellent troubleshooting, analytical, and data skillsExcellent communication and partnership-building skillsDemonstrated experience participating in change management and incident response processesBenefits:This role offers a range of benefits, including opportunities for growth and development, the chance to work on exciting projects, and the opportunity to be part of a dynamic and supportive team.About Us:We are a fast-growing Australian scale-up, reimagining business banking and payments. We champion businesses of all sizes and aim to create a level playing field where all businesses benefit from access to smarter payments and financial services solutions.How to Apply:To apply for this role, please submit your application through our website.

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