IT Service Delivery Expert

3 days ago

amravati, India beBeeService Full time

Job Description:We are seeking an experienced IT Service Management Specialist to join our team. As a key member of our Managed Services platform, you will be responsible for providing daily support for operational needs and managing ticket distribution to ensure all client access management requests are handled on time.About the Role:Provide subject matter expert (SME) support for the ITSM ticketing systemManage and maintain the enterprise ServiceNow applicationDesignated subject matter expert of the ITSM Ticketing SystemProvide system administration duties for critical tools and applications for the Managed Services teamsTroubleshoot and fix issues related to Service NowSupport end users and key stakeholders in a timely and professional manner to support daily operationsRequirements:To succeed in this role, you will need to have a solid background in supporting external customer-facing systems and an understanding of IT service management principles and best practices. You should also have a good working knowledge of industry-leading IT help desk tools and trends.Benefits:Maintain and review the effectiveness and efficiency of all ITSM processesWork with other members of the Platform team on an as-needed basis to ensure that the design and processes meet technical requirementsParticipate with operational teams to identify enhancement opportunities for improvement and work to implement enhancementsMonitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requestsValidate Service request requirements and work them to completion in ServiceNowSupport the upgrades and evolution of ServiceNowResponsibilities:You will be responsible for:Acting as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationshipsProviding administrative support for users, roles, and groupsProviding technical support for the existing ServiceNow environments, applications, and modulesQualifications:We are looking for someone who is highly motivated, organized, and able to work effectively in a fast-paced environment. The ideal candidate will have excellent communication and problem-solving skills, and be able to work well under pressure.About Us:We are a leading provider of IT services and solutions. Our team is passionate about delivering high-quality results and providing exceptional customer service.

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