Senior Service Delivery Executive

6 days ago


amravati, India beBeeLeadership Full time

Service Delivery Leadership RoleWe are seeking an experienced professional to lead our Service Delivery operations on a full-time permanent basis.The successful candidate will own key service delivery relationships, drive excellence in service assurance, collaborate with internal technical teams on behalf of clients, provide comprehensive IT consultancy, and identify opportunities for growth through new or product upgrades.Key Responsibilities:Presenting client operational reports at regular meetingsClient SLAs and Reporting (including enhancements)Ensuring analysts meet SLA and adhere to proceduresExcellent written communication skillsNew Client OnboardingImproving operations and client engagementDeveloping Continual Service Improvement Plans (CSIP) for client patch managementGaining a deep understanding of client business needs, including orchestration of strategic planning, roadmaps, and workshopsRisk and Issue ManagementProblem ManagementScope ManagementChange ManagementMajor incident management


  • Project Delivery

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    amravati, India beBeeServiceManagement Full time

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