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Travel Operations Manager
2 months ago
Employer: Senior World
Position: Travel Operations Manager
Years of Experience: 5+ years
Community Location: Gurugram
Employment Type: Full-Time
CONNECT
Company Overview ( Rice is not just a company; it's a dynamic community, the next evolutionary step in the world of professional development. Spiritually, we're a hub where individuals and companies converge to unleash their full potential. Organizationally, we are a conglomerate composed of various entities, each contributing to the larger narrative of global excellence.
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SeniorWorld is India's first company established to cater to the overall needs of seniors. We strongly believe that Indian seniors aspire to get a lot more from life, and wish to give back a lot more to society. Our mission is to enable them to do both by providing innovative products and solutions. As India's aging population grows, we are committed to providing seniors with opportunities for active and fulfilling lives.
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Profile Description: The ideal candidate will be responsible for ensuring smooth operations
and efficient workflow to support business objectives. You should have a strong ability to
multitask, work collaboratively with various internal and external stakeholders, and have prior
experience in travel operations or related fields
EXPERIENCE
Duties you'll be entrusted with:
Supervise the Operations team and oversee all post-sales activities to ensure timely execution.
Manage post-sales operational tasks, including ticketing, voucher issuance, payment collection, and confirmation.
Handle visa processing and management of other essential travel documents.
Communicate effectively with customers throughout the post-sales process to ensure a seamless experience.
Coordinate with internal stakeholders such as the Sales Team and Tour Managers to align on objectives.
Liaise with external stakeholders, including visa vendors, airlines, transport providers, and Destination Management Companies (DMCs).
Prepare and present regular performance reviews to identify areas for improvement.
Ensure compliance with regulatory, legal, and company policies.
Manage the budget to meet business goals and objectives.
Improve and implement robust Standard Operating Procedures (SOPs) for operational efficiency
Expectations from you:
Basic Requirements
5+ years of experience in travel operations or a related role.
Graduate in Travel & Tourism preferred. Having MBA will be an added advantage
Proficiency in Microsoft Office and Google Sheets.
Strong organizational, communication, and multitasking skills.
Ability to collaborate with multiple business units and external partners
