Chief Operating Officer

3 weeks ago


Gurgaon, India X.Arterian Full time
We are seeking a dynamic and seasoned professional

who has worked in the travel industry for a minimum of 10 years

to serve as COO / VP. This role demands a deep understanding of the travel retail ecosystem and a proven track record in scaling operations, lead generation, holiday sales, and managing call centers. The ideal candidate will have 10-15 years of experience in the travel sector and strong operational acumen to drive growth and operational efficiency.

Key Responsibilities:●

Strategic Leadership:

Develop and implement operational strategies aligned with our company's growth objectives, focusing on travel retail, both online and offline.●

Travel Retail Optimization:

Oversee and optimize retail operations across company's platforms, ensuring a cohesive experience for customers and seamless integration between online and offline stores.● L ead Generation:

Drive effective lead generation initiatives and campaigns, closely analyzing market trends to capture new business opportunities.●

Holiday Sales Management:

Plan and execute high-impact holiday sales strategies to maximize seasonal sales and customer acquisition.●

Call Center Management:

Oversee call center operations to ensure efficient handling of inquiries, bookings, and customer support, maintaining top-tier service levels.●

Cross-functional Collaboration:

Collaborate closely with marketing, product development, and customer service teams to refine and improve customer journeys.●

Performance Analysis:

Set key performance indicators (KPIs) for operational metrics and regularly analyze performance to refine strategies.

Qualifications:● 10-15 years of leadership experience in travel retail or a related field, with a focus on both online and offline channels.● Strong expertise in lead generation, holiday sales, and call center operations.● Data-driven approach to problem-solving and decision-making.● Excellent communication and interpersonal skills to collaborate effectively across teams and stakeholders.

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