Travel Operations Specialist

2 weeks ago


Gurgaon, Haryana, India exl Full time

Job Description:

At EXL, as a Travel Operations Specialist, you will be responsible for efficiently managing travel bookings, cancellations, and amendments for customers. Your primary goal will be to provide exceptional customer service while ensuring seamless travel experiences.

Key Responsibilities:

  • Process customer travel inquiries and requests via emails or phone calls.
  • Coordinate with the Operations Team to showcase resources with travel process experience.
  • Ensure that candidates meet the required qualifications, including at least 1 year of experience in the travel industry.
  • Verify that candidates have good fare and travel knowledge, along with GDS experience (Sabre or Galileo preferable).
  • Maintain flexible working hours, including rotational shifts.
  • Develop good communication skills and knowledge of MS-Excel.

Requirements:

  • Graduation degree.
  • Good communication skills.
  • Knowledge of MS-Excel.


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