Product Support Representative III
1 day ago
Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Talent Acquisition products. Be the first point of contact for support. Triage and resolve cases expediently utilizing best practice troubleshooting skills. Collaborate and communicate with both internal peers and key stakeholders to progress customer issues, competently using all methods of spoken and written communication. Ensure the customer is always updated on progress of their issue with clear and progressive action plans and next steps. Utilize internal tools to replicate customer configurations, advance cases to next level Engineers/Engineering. Improve UKG's knowledge base by creating, updating, and sharing of articles. Take on additional responsibilities as and when required. Participation in on-call rotations is required to provide occasional after-hours support 2+ years' experience in a fast-paced customer service and/or technical support environment Demonstrated dedication to customer service and experience managing customer relationships Some experience in working with JIRA, SQL, Salesforce Strong computer skills with a proficiency in successfully learning new technologies quickly Exceptional organizational, time-management and planning skills with a strong attention to detail Excellent written, oral communication, listening and telephone skills
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Product Support Representative Iii
1 week ago
Pune, Maharashtra, India UKG Full time**Job Description**: **Job ID**: - PRODU013844 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Pune City,India **Role**: - Product Support Representative III - About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee...
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Product Support Representative Iii
4 days ago
Pune, Maharashtra, India Ultimate Kronos Group Full timeWhy UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop...
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Product Support Representative III
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany OverviewWith 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.At UKG, you get more than just a job. You get to work with...
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Product Support Representative Iii
3 days ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
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Product Support Representative Iii
1 week ago
Pune, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
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Product Support Representative Iii
7 days ago
Pune, Maharashtra, India Ultimate Kronos Group Full timeCompany Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with purpose Our...
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Product Support Representative Iii
5 days ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...
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Product Support Representative Iii
3 days ago
Pune, India Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...
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Product Support Representative Iii
1 week ago
Pune, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...
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Product Support Representative Iii
2 weeks ago
Pune, India Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
