Product Support Representative Iii
1 day ago
**Job Description**: **Job ID**: - PRODU013844 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Pune City,India **Role**: - Product Support Representative III - About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills. Primary/Essential Duties and Key Responsibilities: - Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. - Provide excellent customer service skills with a proactive approach for customer satisfaction. - Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. - Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. - Maintain the "Partners for Life" model by providing white-glove support. - Work effectively within a fast-paced environment with a high degree of success - Acquire and maintain knowledge of product related changes and current department policies and procedures - Leverage various technologies and multiple screens efficiently. - Attend internal and external department training sessions as required **Qualifications**: - Proficient in English, encompassing writing, speaking, and comprehension - Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment - 3+ years customer service experience - Experience with US Payroll/Time and Labor/HR - Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution - Confidence and strong leadership abilities - Strong verbal and written communication skills with demonstrated ability to communicate effectively - Ability to set and manage customer expectations - Effective collaboration and time management skills - Ability to multitask; can prioritize and juggle many tasks or projects at once - Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner - Highly motivated and team oriented - Open to working in EST time zones Education and Certifications: - Bachelor’s degree required: BCom, BA, BSc. - Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word - Certification in the Payroll/HR industry a plus
-
Product Support Representative Iii
3 weeks ago
Pune, Maharashtra, India Ultimate Kronos Group Full timeCompany Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with...
-
Product Support Representative III
2 weeks ago
Pune, Maharashtra, India UKG Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving...
-
Product Support Representative Iii
1 week ago
Pune, Maharashtra, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Product Support Representative Iii
2 weeks ago
Pune, Maharashtra, India Ultimate Kronos Group Full timeCompany Overview With 80 000 customers across 150 countries UKG is the largest U S -based private software company in the world And we re only getting started Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on At UKG you get more than just a job You get to work with...
-
Product Support Representative Iii
2 weeks ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Information Technology **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical...
-
Product Support Representative Iii
2 weeks ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% GENERAL DUTIES & RESPONSIBILITIES - Provides in-depth product support to FIS clients by resolving incoming inquiries. - Documents customer information and recurring technical issues...
-
Product Support Representative III
7 days ago
Pune, Maharashtra, India UKG Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPut the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPI's. Develop in-depth product knowledge on UKG's HR and Talent Acquisition products. Be the first point of contact for support. Triage and resolve cases expediently utilizing...
-
Product Support Representative Iii
1 week ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Commerce/Business **Travel Percentage**: 0% - Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Expert Support III
2 days ago
Pune, India Antal International Full timeJob Description Role - Expert Support III Exp- 12 + years Mandatory Domain Exp.- Cards and Payments Mandatory - Cards Issuing/ Acquiring /Switching Location - Pune Work model - 5 days’ work from office Client - Fintech JOB OBJECTIVES Ensure the resolution of Level 3 incidents escalated by the regional support engineers Analyze Level 3 escalations and...
-
Product Support Representative Iii
1 week ago
Pune, India FIS Global Full time**Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Bachelor of Computer Engineering **Travel Percentage**: 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
