Product Support Representative Iii

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
0%
- Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
APT provides investment risk and portfolio construction services and solutions to investment management firms, pension funds and hedge funds. APT’s multi-asset class factor models and best of breed simulation and analytics engine allow our customers to:

- Report risk information to management, clients, and regulators
- Understand risk across all asset classes
Position Overview:
The role is to support risk managers, portfolio managers, IT managers using and supporting the APTsoftware, both technically and functionally.
- You will perform small projects including new client onboarding and upgrades.
- You will provide in-depth product support to FIS clients by resolving incoming inquiries.
- You will perform client trainings.
- You will provide quantitative analysis where required.
- You will engage with prospective clients during the sales process.
- You will contribute to the evolution of our products and services by serving as a access point to our product management process
- You will document client information and recurring technical issues to support product quality programs and product development.
What you bring:

- Strong analytical skills
- Organizational and time management skills required
- Self-starter with proven ability to work independently and in a Team
- Excellent oral and written communications skills
- Strong problem solving skills
- Experience in Risk Management with exposure to Market Risk and Market Data
- Aribitrage pricing theory APT, CAPM(capital asset pricing model), portfolio theory, portfolio analytics, normal distribution, basics of statistics - mean, standard deviation
- Derivatives instruments (call options, put options, swaps)
- Market data which consumed in the pricing - IHS-Markit, Factset, Bloomberg, Reuters,MorningStar,DataStream
- Market risk calculations
Desirable Skills
- Knowledge in programming, business analysis or implementation of software products
What We Offer You
- A modern, international work environment in a dedicated and motivated team
- Competitive salary and bonus, with a highly attractive benefits package
- A multifaceted job with a high degree of responsibility and a broad spectrum
- The chance to work on some of the most challenging, relevant issues in financial services & technology
- Varied and challenging work

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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