Customer Success

19 hours ago

uttar pradesh, India Manupatra Full time

Customer Success & Product SpecialistLocation: Noida, Sector 1Eligibility: Law graduates interested in a career in Legal TechExperience: Minimum 1 year preferred; however, fresh law graduates with a strong interest in legal tech are also welcome to apply.Job DescriptionWe are looking for motivated law graduates to join our team as Customer Success & Product Specialists. This role combines client support, product understanding, and product coordination. As part of the Customer Support & Product Team, you will ensure clients have a smooth experience using our legal tech products while also contributing directly to ongoing product improvements.Key ResponsibilitiesClient Support & Relationship ManagementServe as the primary point of contact for clients.Provide timely assistance, maintain strong client relationships, and ensure overall satisfaction.Solution DeliveryUnderstand client needs and workflows.Offer suitable solutions and ensure smooth resolution of client questions, issues, or requests.Cross-Selling, Upselling & RenewalsIdentify opportunities to introduce additional products or features.Support and drive contract renewals to enhance client retention.Product ExpertiseDevelop a strong understanding of our SaaS-based legal tech products.Guide clients on product features, usage, and best practices.Feedback CollectionGather client feedback, identify recurring themes, and use these insights to drive product improvements as part of the product team.Client Onboarding & TrainingConduct onboarding sessions, product demos, and training for new and existing users.Performance TrackingMonitor client usage patterns, adoption levels, and potential concerns.Take proactive steps to address issues before they escalate.Product Coordination & ManagementDocument client issues, feature requests, and feedback clearly.Prioritize client-driven needs and collaborate internally to support enhancements.Contribute to improving product usability, workflows, and overall customer experience.RequirementsLaw graduates (LLB/LLM) with strong interest in legal technology.Strong communication and interpersonal skills.Analytical mindset with ability to understand client workflows and identify gaps.Customer-first attitude with good relationship management skills.Ability to work collaboratively within the product team and across supporting teams.Prior experience in client servicing, product support, or legal research is an advantage but not mandatory.

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