Vacation Rental Guest Experience Coordinator

2 weeks ago

kottayam, India beBeeReservationist Full time

Job OpportunityWe are seeking an exceptional Guest Experience Specialist to join our team. This fully remote position, based in India, requires strong communication skills and a passion for delivering outstanding customer experiences.Process refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Key Competencies:Fluent Spoken English with clear voice and US accent familiarity (mandatory).Strong Communication Skills and Customer-Centric Approach.Experience Using Reservation Software and Property Management Systems.Excellent Organizational and Multitasking Abilities.Proactive Problem-Solving Mindset.

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