Customer Service Representative

2 weeks ago


west bengal, India The HIRD Full time

Job Description: As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.Location: Salt Lake City, Kolkata, West Bengal Shift: US Shift (Night Shift) Weekly Off: Saturday & Sunday Fixed Off Experience: Fresher / Experienced Salary: Upto ₹ 3 LPA Facility: One way (drop) Roles & Responsibilities: The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists. Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.Resolve customer queries promptly with a customer-first approach.Perks & BenefitsPerformance-based incentivesOne-way cab facility (drop) within transport boundariesNight shift allowance up to ₹3,000/monthStructured training program to enhance skills Opportunity for long-term career growth



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