Windows Desktop Productivity Specialist

2 weeks ago

ahmedabad, India beBeedesktop Full time

Job Opportunity: Desktop Engineering SupportWe are seeking a skilled professional to investigate and resolve systemic issues affecting end-user productivity.The successful candidate will work closely with business partners to understand needs and pain points impacting productivity, focusing on issues arising from device migration of Merger and Acquisition activity.Key Responsibilities:Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.Desktop Expertise: Utilize deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing technical concerns and training them on best practices.Mandatory Skills:Experience: 7-10 years of experience in Windows desktop engineering or a related field.Technical Skills: Subject matter expert in Windows OS internals, working knowledge of OS-level troubleshooting tools, and experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.Desktop Knowledge: Strong background in Desktop Experience (DEX) tools, including endpoint performance measurement, issue correlation, and user experience optimization.Analytical Skills: Excellent problem-solving skills with a focus on root cause analysis and resolution.Automation: Experience with scripting languages such as PowerShell for automation.Communication: Strong verbal and written communication skills.

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