Windows Desktop Support Professional

2 weeks ago

ahmedabad, India beBeeDesktop Full time

Job OpportunityWe are seeking a skilled Desktop Support Specialist to fill a key role in our IT department. As a member of the team, you will be responsible for investigating systemic issues that negatively affect the end user experience and implementing solutions to increase productivity.You will work closely with business partners to understand their needs and pain points, focusing on issues arising during device migration as a result of Merger and Acquisition activity.Main Responsibilities:Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.Expertise: Utilize your deep understanding of Windows Operating System (OS) internals to enhance user productivity and satisfaction.Automation: Develop and implement automation scripts to streamline desktop management tasks.Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.Mandatory Skills:7-10 years of experience in Windows desktop engineering or a related fieldSubject matter expert in Windows OS internals (kernel, registry, services, drivers, etc)Working knowledge of OS-level troubleshooting toolsExperience utilizing a Unified Endpoint Management tool for managing domain and Windows devicesStrong background in Windows Performance Optimization tools to measure endpoint performance, correlate issues with changes, and user experience optimizationKnowledge of operating system level loggingExcellent problem-solving skills with a focus on root cause analysis and resolutionExperience with scripting languages such as PowerShell for automationNice-to-Have Skills:Certification

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