Desktop Support Engineer

2 days ago

Ahmedabad, Gujarat, India CMS It Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Key Responsibilities:

  • End-User Support:

    Provide support for all IT hardware, operating systems, applications, network, and printer-related issues, ensuring timely resolution within the defined SLA.
  • System Installation & Maintenance:

    Install, maintain, and upgrade operating systems, desktop/application software, and other services as provided by TPL.

    Handle system relocation, and manage the addition or removal of system accessories and peripherals.
  • Software Configuration:

    Install, reload, and reconfigure office productivity tools, including Office 365 components, browsers (Internet Explorer, Edge, Chrome), intranet, and internet-related configurations as required.
  • System Security & Performance:

    Perform regular system checks and registry cleaning to protect PCs from viruses or worms.

    Diagnose and rectify malware-related issues using antivirus tools provided by TPL.
  • Printing Support:

    Configure and manage print servers and resolve all user-level printing issues effectively.
  • Network Connectivity:

    Perform network connector and I/O crimping/punching for LAN connectivity as part of daily technical support operations.
  • Inventory & Documentation:

    Maintain updated documentation for local zone IT inventory and network diagrams, including relevant technical details and asset changes.
  • Miscellaneous IT Activities:

    Perform additional IT-related activities as per TPLs operational requirements and instructions from the IT management team.
  • CCTV / Surveillance Support:

    Provide primary support for video surveillance systems and CCTV camera installations, configuration, and troubleshooting.
  • Shift Support:

    Work in rotational shifts as required and perform tasks defined under L1 support engineer scope, ensuring 24x7 monitoring as per schedules communicated by the Team Lead.

Required Skills and Experience:

  • 2–5 years of experience in desktop support or IT infrastructure operations.
  • Strong hands-on experience in Windows OS installation, configuration, and troubleshooting.
  • Knowledge of Office 365, Active Directory, network basics (LAN/WAN, IP configuration), and printer setup.
  • Familiarity with hardware maintenance, antivirus tools, and CCTV systems.
  • Experience with IT ticketing tools and adherence to SLA-based resolution processes.
  • Good documentation, communication, and problem-solving skills.

Preferred Certifications:

  • CompTIA A+ / N+
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL Foundation

Soft Skills:

  • Strong customer service orientation and communication skills.
  • Ability to work independently and manage multiple incidents efficiently.
  • Willingness to work in rotational shifts.
  • Attention to detail and proactive approach to issue resolution.

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