Customer Experience Specialist

1 week ago


Koṭa, India beBeeReservation Full time

Job OverviewWe are seeking a skilled professional to deliver exceptional guest experiences as a Reservations Agent.The ideal candidate will possess excellent communication skills, fluency in English, and experience using reservation software and PMS tools.Key Responsibilities:Process refund requests and resolve billing discrepanciesHandle guest inquiries and concerns with empathy and professionalismProvide recommendations for local attractions and dining experiencesIdentify opportunities to improve reservation processes and guest satisfactionRequired Competencies:Fluent spoken English with clear voice and US accent familiarityStrong communication skills and customer-first approachExperience using reservation software and PMS toolsDesirable Qualifications:Minimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving US clientsPrior experience in reservations or sales is an added advantageAdditional Information:Remote work location: IndiaNight shift aligned with US time zones



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