Remote Guest Experience Specialist

2 weeks ago

Koṭa, India beBeeguest Full time

Guest Experience Specialist Job DescriptionWe are seeking an exceptional Guest Experience Specialist to support our short-term vacation rental company. This is a remote position based in India, requiring outstanding communication skills and a commitment to delivering seamless guest experiences.This role involves handling various aspects of guest interactions, ensuring their needs are met, and providing recommendations for local attractions and activities to enhance their stay.• Process refund requests and resolve billing discrepancies according to company policies.• Handle guest inquiries, concerns, complaints, and disputes with empathy and professionalism.• Provide personalized recommendations for dining, attractions, and experiences to boost guest satisfaction.• Identify opportunities to improve reservation processes and guest experience.• Maintain full compliance with company policies and procedures.Key Skills and Qualifications• Fluency in spoken English with clear voice and US accent familiarity (mandatory).• Strong communication skills and a customer-centric approach.• Experience using reservation software and PMS tools.• Excellent organizational and multitasking abilities.Benefits• Work Location: Remote (India)• Shift: Night shift aligned with US time zones• Education: Relevant skills and experience hold higher value than formal degreesIf you possess excellent communication skills, a passion for hospitality, and the ability to deliver a smooth guest experience, we invite you to apply for this exciting opportunity.

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