Advanced AI Customer Experience Specialist

2 weeks ago


Koṭa, India beBeeCustomer Full time

AI Customer Success Strategistnoon's mission: Every door, every day.At noon, we're transforming the way people live and work in the Middle East. To achieve this vision, we need a highly skilled AI Customer Success Strategist to help us deliver exceptional customer experiences across our digital products and services.This role is critical to our success, and we're looking for someone who shares our passion for innovation and customer satisfaction.Key Responsibilities:Develop and implement AI-powered workflows to improve customer support operations, focusing on reducing contact rates, handling times, and enhancing customer sentiment analysis.Collaborate with cross-functional teams, including technology, product, data engineering, business, and commercial, to consolidate consumer insights and inform decision-making.Design and implement co-pilot solutions for chat and inbound support, leveraging customer sentiment, pain points, customer profiles, and knowledge bases to craft personalized responses.Analyze data from past customer interactions to personalize experiences across different channels and upsell the CS team on AI capabilities, including prompt construction and data interpretation.Partner with Learning & Development teams to create relevant courses and playbooks that educate employees on AI best practices.Establish a feedback loop between engineering, CS, and product teams to continuously evolve capabilities and track key performance metrics such as CSAT, Contact Deflection, AI Adoption, and Resolution Rates.


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