Customer Support Executive-Social Media Escalations Location:
2 weeks ago
Customer Support Executive – Social Media EscalationsLocation:Amar Tech Park, Block B, 4th floor, Balewadi, Pune, India, 411045About the Role:We’re looking for a proactive and empathetic Customer Support Executive to manage customer escalations received via social media platforms (Instagram, Twitter/X, Facebook, etc.). The ideal candidate will be skilled at resolving issues quickly, maintaining brand tone, and turning negative experiences into positive customer interactions.Key Responsibilities:Monitor, track, and respond promptly to customer queries and complaints across all social media platforms.Handle escalated cases from the social media team or community managers with empathy and professionalism.Coordinate with internal teams (operations, logistics, product, or tech) to ensure timely resolution.Maintain consistent brand voice and communication standards in all replies.Identify trending issues or recurring complaints and share insights with the relevant departments.Prepare weekly reports on social media escalations, response time, and resolution rate.Escalate critical or sensitive issues to management as needed.Requirements:Bachelor’s degree in any field.1–3 years of experience in customer support, preferably in social media or e-commerce.Excellent written and verbal communication skills in English.Strong problem-solving ability and patience in handling difficult conversations.Familiarity with social media platforms, CRM tools, and ticketing systems (like Freshdesk, Zendesk, or Sprinklr).Ability to multitask and work in a fast-paced environment.Preferred Skills:Prior experience handling brand reputation or social media responses.Basic understanding of social media analytics and reporting.Positive attitude with a customer-first mindset.What We Offer:Collaborative and supportive work culture.Opportunity to be the voice of the brand and make real customer impact.Growth opportunities within the customer experience or social media team.
-
Customer Support
1 week ago
Bangalore, India Peepul Tree Full timePeepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at www.peepultree.world. Peepul Tree...
-
Customer Support
1 week ago
bangalore, India Peepul Tree Full timePeepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at www.peepultree.world.Peepul...
-
Customer Support
1 week ago
Bangalore Urban, India Peepul Tree Full timePeepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at Peepul Tree is looking for a...
-
Customer Support
1 week ago
Bangalore Urban, India Peepul Tree Full timePeepul Tree is building a brand in the Home category focussed on premium furnishings and décor. The brand celebrates a design theme inspired by India, our artisanal heritage and cultural themes. We have built an authentic supply chain of local weaves, crafts, techniques through artisan communities across India. Visit us at www.peepultree.world.Peepul...
-
Support Operations Lead
1 week ago
Bangalore, Karnataka, India Apna Full timeAbout Apna Apna is India s leading jobs platform built for the entire spectrum of the workforce from entry-level and frontline workers to mid-skill professionals It enables millions of job seekers and employers to connect directly and efficiently across industries such as sales marketing delivery operations customer support finance and more Role Overview We...
-
Customer Support Specialist
1 week ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer Support Executive
3 weeks ago
Bangalore, India Hellowork Consultants Full timeJob Summary: The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication. Key Responsibilities: Respond to customer...
-
Social Media Manager
1 week ago
bangalore, India Cloutgency Full timeRole Overview Manage social media presence to drive customer retention, community building, and brand loyalty for D2C brands. Focus on post-purchase engagement and creating long-term customer relationships. Key Responsibilities ● Retention-Focused Social Strategy Develop social media strategies that support customer retention objectivesCreate content...
-
Bangalore, India Ati Kollectionz Full timeJob Title: Social Media Customer Engagement and Website ExecutiveIntroduction We are a premium online fashion jewellery brand seeking a dynamic, creative, and customer-focused Social Media Customer Engagement and Website Executive. The ideal candidate will be responsible for managing social media interactions, customer engagement, and website content...
-
Customer Support Executive
3 weeks ago
Bangalore Urban, India Hellowork Consultants Full timeJob Summary: The Customer Support Executive serves as the primary point of contact between the company and its customers. This role is responsible for addressing customer inquiries, resolving complaints, processing orders, and ensuring customer satisfaction through prompt, professional, and empathetic communication. Key Responsibilities: Respond to customer...
