Social Media Customer Engagement And Website Executive Jobs Opening in Ati Kollectionz at Rajajinagar, BangaloreLess
9 hours ago
Job Title: Social Media Customer Engagement and Website ExecutiveIntroduction We are a premium online fashion jewellery brand seeking a dynamic, creative, and customer-focused Social Media Customer Engagement and Website Executive. The ideal candidate will be responsible for managing social media interactions, customer engagement, and website content updates, ensuring a seamless digital shopping experience for customers while representing the brand’s luxury image and high-quality standards. Key Responsibilities 1. Social Media Customer Engagement Handle customer queries, feedback, and complaints across social media platforms like Instagram, Facebook, Pinterest, and YouTube. Respond to messages, comments, and DMs promptly to maintain excellent customer satisfaction. Actively engage with followers, influencers, and brand advocates to build a strong online community. Manage customer escalations with professionalism and empathy, ensuring a positive brand experience. Track and analyze engagement metrics to improve social media response rates. 2. Website Management & Product Updates Manage day-to-day website content, including adding, updating, and optimizing product listings. Coordinate with the design, content, and photography teams to ensure accurate product descriptions, pricing, and images. Ensure seamless user experience (UX) across desktop and mobile platforms. Monitor website performance, resolve errors, and ensure timely updates on offers, discounts, and new launches. 3. Online Customer Experience Provide personalized assistance to online shoppers via chat, email, and social media. Help customers with product details, size guidance, stock availability, and purchase decisions. Handle order tracking, exchange, and return-related queries. Work with the logistics and operations team to ensure smooth order fulfillment. 4. Brand Representation & Promotions Collaborate with the marketing team to plan social media campaigns and seasonal promotions. Support influencer collaborations and digital marketing initiatives. Ensure consistent brand tone and visual aesthetics across all customer-facing platforms. 5. Reporting & Insights Prepare weekly and monthly reports on customer engagement, website performance, and social media responsiveness. Provide insights on customer behavior, trending products, and feedback to improve brand strategies. Required Skills & Competencies Technical Skills Proficiency in managing social media platforms like Instagram, Facebook, YouTube, and Pinterest. Basic knowledge of e-commerce platforms (Shopify, WooCommerce, Magento, etc.) for website updates. Familiarity with website CMS tools and online inventory management. Understanding of digital marketing tools like Meta Business Suite, Google Analytics, and SEO basics. Soft Skills Excellent communication skills with a customer-first approach. Strong interpersonal and problem-solving abilities. Passion for fashion, jewellery, and luxury branding. Ability to multitask and work in a fast-paced environment. Creativity and attention to detail in maintaining brand identity.More information about this Social Media Customer Engagement and Website Executive JobPlease go through the below FAQs to get all answers related to the given Social Media Customer Engagement and Website Executive jobWhat are the job requirements to apply for this Social Media Customer Engagement and Website Executive job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Social Media Customer Engagement and Website Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, B.Design, BFA, 12th Pass (HSE), Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Social Media Customer Engagement and Website Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Social Media Customer Engagement and Website Executive position? Ans: There are immediate 1 job openings for Social Media Customer Engagement and Website Executive in our Organisation.
B.Com, BA, BBA/BBM, 12th Pass (HSE), B.Design, BFA, Other Graduate
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