Segment Customer Engagement Manager

13 hours ago

bangalore, India beBeeCustomer Full time

Customer Relationship Management Lead Role:The customer relationship management lead will be responsible for overseeing the overall strategy and execution of customer engagement initiatives across a key business segment.Main Responsibilities:Develop and implement comprehensive customer service strategies to enhance satisfaction, loyalty, and retention.Collaborate with sales, marketing, projects, and operations teams to ensure seamless communication and exceptional customer experience.Mentor and manage a team of CRM professionals to drive high performance and professional growth.Leverage data insights to inform customer-facing decisions and optimize business outcomes.Key Requirements:Proven track record in CRM leadership roles.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Able to work collaboratively in a fast-paced environment.Benefits:Opportunity to make a meaningful impact on customer relationships and business outcomes.Collaborative and dynamic work environment.Professional growth and development opportunities.

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