CRM- Segment Head
2 weeks ago
Job Description- CRM- Segment Head We are looking for an experienced and dynamic CRM Segment Head to lead and manage our customer relationship management function for a key business segment. This role requires a strategic leader who can drive customer satisfaction, retention, and engagement, while ensuring the highest standards of service and experience across the customer lifecycle. Key Responsibilities: 1. Lead the CRM function for the assigned segment, ensuring superior customer service and engagement at every touchpoint. 2. Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. 3. Manage and mentor the CRM team to deliver high performance and professional growth. 4. Collaborate with sales, marketing, projects, and operations teams to ensure seamless communication and customer experience. 5. Monitor customer feedback, analyze trends, and recommend improvements to products, processes, and services. 6. Ensure timely resolution of escalations and critical customer issues. 7. Design and execute customer engagement initiatives, loyalty programs, and feedback mechanisms. 8. Define and track key performance indicators (KPIs) to measure customer satisfaction and team effectiveness. 9. Stay updated on industry best practices and leverage technology to enhance CRM processes and reporting. Qualifications & Skills: 1. Graduate/Postgraduate in Business Management, Marketing, or a related field. 2. 10+ years of experience in customer service/CRM, with at least 3–5 years in a leadership role. 3. Strong understanding of customer lifecycle management, service excellence, and retention strategies. 4. Excellent communication, interpersonal, and problem-solving skills. 5. Proven ability to lead and motivate teams to achieve targets and deliver superior customer experiences. 6. Experience in real estate, high-involvement B2C, or related industries preferred.What We Offer: 1.Opportunity to lead the CRM function at one of the most dynamic real estate firms in the region.2.Work with a passionate and talented team in a growth-oriented environment. 3.Competitive compensation and career advancement opportunities.
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Senior manager
3 weeks ago
Bangalore, India Ample Full timeLocation - Jakkur, Bangalore Work from Office We are seeking an experienced and dynamic Head of CRM & Loyalty to lead our customer relationship management and loyalty programs for both B2 C and B2 B segments. This role is critical in driving customer engagement, retention, and revenue growth through strategic CRM and loyalty initiatives. Develop and...
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Head of CRM and Digital
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Bangalore, India C5i Full timeC5i is a pure-play AI & Analytics provider that combines the power of human perspective with AI technology to deliver trustworthy intelligence. At the core, C5i’s focus is to deliver business impact at speed and scale by driving adoption of AI-assisted decision-making. The company’s clients span Technology, Media, and Telecom (TMT), Pharma &...
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CRM Strategist
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Bangalore, India Licious Full timeWe are Licious and we are a Bengaluru-based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies, and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our de- licious fresh meat and seafood! Think you...
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CRM Manager
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bangalore, India Plus Markets Full timeCompany Description At Plus Markets, we empower traders to turn their skills into income, without risking personal capital. Through our simulated trading platform, we offer real payouts, seamless execution, and dedicated support every step of the way. As a trusted proprietary trading firm, we provide fair challenges, cutting-edge technology, and a system...
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Crm specialist
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Bangalore, India Wayground Full timeWayground (formerly Quizizz) is one of the fastest-growing Ed Tech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U. S....
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Associate Director
2 weeks ago
Bangalore, Karnataka, India Standard Chartered Full timeJob Summary Conduct portfolio analytics and deep dives as required by country regional Group Retail Credit Develop credit strategies across the customer lifecycle of Origination Portfolio Management and Collections Create insights for Retail Risk by studying portfolio trends performing necessary analytics such as segmentation profiling cut-off setting stress...
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Manager - CRM
11 hours ago
bangalore, India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
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Manager - CRM
2 days ago
bangalore, India Emeritus Full timeAbout Emeritus:Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
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Manager - CRM
1 day ago
bangalore, India Emeritus Full timeAbout Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’...
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Regional Sales Head
2 days ago
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