Customer Support Executive
1 week ago
Company Description
Multrix is at the forefront of the BPO industry, offering exceptional customer service and professional support systems. We use the latest technology to provide customized BPO solutions tailored to the unique needs of every business. Our comprehensive services include end-to-end business solutions, customer support (chat/email/voice), sales support, back office support, tech support, and retention services. Multrix helps businesses streamline their operations and improve backend functions with efficiency and care.
Role Description
This is a full-time, office-based position for a Customer Support Executive in Indore.
The role involves managing customer queries, delivering support via chat and email, and ensuring a high level of customer satisfaction.
Qualifications
- Strong expertise in Customer Support, Customer Service, and Customer Satisfaction.
- Skilled in providing online assistance through chat and email communication.
- Possess excellent communication abilities with strong interpersonal skills.
- Proven ability to work effectively within a team-oriented environment.
- Strong problem-solving mindset with keen attention to detail.
- Prior experience in a similar customer-facing role is an added advantage.
- Working knowledge of Microsoft Excel (basic to intermediate).
- Flexible to work in rotational shifts.
- Comfortable with a 6-day work schedule and rotational weekly offs.
- Willing to work from the Indore office location.
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