Technical Services Coordinator

4 weeks ago


india Avenue Sound Pvt Ltd Full time

Avenue Sound is in search of a Technical Services Coordinator who can help end customers with their support requests and assign the necessary technical engineers to attend those requests within a timely manner.


Responsibilities

  • Follow office workflow procedures to ensure maximum efficiency
  • Create processes and templates to ensure maximum effectiveness of workforce being deployed
  • Understand customer requests and coordinate with Technical Team to ensure the correct engineer is assigned to resolve the issue in a timely manner
  • Help the customer book a requests using the Avenue Sound app
  • Provide service orders to technicians to take a signature from the end customer once their service visit is complete
  • Organize schedules of technical team to deploy the correct team member to the correct site location based on the requirements for that ongoing project
  • Keep tasks, deployment, customer service requests and ongoing issues properly documented within the Gqueues software used by the company for organization planning and management.


Qualifications

  • Proven experience as workforce coordinator or in a similar role
  • Experience in customer service will be a plus
  • Knowledge of basic customer service principles and workforce deployment management systems and procedures
  • Outstanding knowledge of MS Office, “back-office” and accounting software
  • Working knowledge of office equipment (e.g. optical scanner)
  • Excellent communication and interpersonal skills
  • Organized with the ability to prioritize and multi-task
  • Reliable with patience and professionalism
  • Associate’s/College degree; BSc/Ba in business administration or relevant field is a plus


Salary and Work Timings

  • Salary for this job will be competitive with current market trends
  • Work Schedule is Monday through Friday, 10:30 am to 7 pm in Office. We do not support WFH for this position.
  • 6 Months Probationary Period
  • Annual Salary Increments
  • Diwali Bonus


Why Work with Avenue Sound

  • You will be working with us, not for us
  • A chance to achieve professional growth and we provide opportunities to grow your knowledge and perfect your craft
  • We are a group without and ego and stress communication, working as a team and educating out customer base
  • We ensure that as the company grows, each team member grows. We offer monthly performance bonuses, yearly bonuses and large salary increments yearly.
  • Hard work always pays off. If you work hard at Avenue Sound you will always see the rewards from it. Both personally and professionally


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