Salesforce Marketing Cloud Technical Consultant
2 months ago
We are seeking an experienced Salesforce Marketing Cloud Consultant to join our team at SGS Technical Services Pvt. Ltd. As a key member of our marketing team, you will be responsible for implementing, integrating, and managing Salesforce Marketing Cloud solutions across multiple marketing channels.
Key Responsibilities:
- Implementation & Integration: Set up, implement, and integrate Salesforce Marketing Cloud across various channels, including Email, SMS, WhatsApp, Push notifications, and Custom Dashboards.
- Marketing Cloud Tools: Execute strategies using Marketing Cloud Personalization, Data Cloud, and Datorama integration to enhance campaign performance and customer engagement.
- Configuration & Management: Configure and manage key SFMC components, including Email Studio, Mobile Studio, Contact Builder, Audience Builder, Automation Studio, Journey Builder, and Reporting & Einstein features for AI-driven insights.
- Technical Expertise: Write and troubleshoot SQL queries, HTML, and CSS for dynamic email functionality and enhanced customer experience.
- API Integration: Hands-on experience with API triggers and third-party integrations for API-driven promotional and transactional campaigns.
- Production Support: Provide ongoing production support, analyze issues, and implement solutions to ensure system stability, performance, and continuous optimization.
- Client Collaboration: Collaborate with cross-functional teams and guide customers through the implementation process, ensuring they follow best practices and leverage the full capabilities of Salesforce Marketing Cloud.
- Project Management: Develop user stories, functional specifications, and project plans in coordination with stakeholders.
- Client Engagement: Serve as the primary client contact, offering guidance on marketing best practices, and resolving complex scenarios.
- Knowledge Transfer: Conduct Knowledge Transfer (KT) sessions and act as a Subject Matter Expert (SME) to the delivery team throughout the project.
Requirements:
- Strong technical background and expertise in implementing, integrating, and managing SFMC solutions.
- Deep understanding of Salesforce Marketing Cloud's capabilities and ability to deliver personalized customer experiences through marketing automation tools.
- Proficiency in technical execution, project management, and customer engagement to ensure successful implementations.
- Hands-on experience with API triggers and third-party integrations for API-driven promotional and transactional campaigns.
- Knowledge of Salesforce Marketing Cloud Personalization, Data Cloud, and Datorama integration.
What We Offer:
- Opportunity to work with a leading company in the industry.
- Competitive salary and benefits package.
- Chance to work on challenging projects and expand your skill set.
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you.
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