Salesforce Marketing Cloud Technical Consultant

2 months ago


Anywhere in IndiaMultiple Locations SGS Technical Services Pvt. Ltd Full time
Salesforce Marketing Cloud Consultant Job Description

We are seeking an experienced Salesforce Marketing Cloud Consultant to join our team at SGS Technical Services Pvt. Ltd. As a key member of our marketing team, you will be responsible for implementing, integrating, and managing Salesforce Marketing Cloud solutions across multiple marketing channels.

Key Responsibilities:
  • Implementation & Integration: Set up, implement, and integrate Salesforce Marketing Cloud across various channels, including Email, SMS, WhatsApp, Push notifications, and Custom Dashboards.
  • Marketing Cloud Tools: Execute strategies using Marketing Cloud Personalization, Data Cloud, and Datorama integration to enhance campaign performance and customer engagement.
  • Configuration & Management: Configure and manage key SFMC components, including Email Studio, Mobile Studio, Contact Builder, Audience Builder, Automation Studio, Journey Builder, and Reporting & Einstein features for AI-driven insights.
  • Technical Expertise: Write and troubleshoot SQL queries, HTML, and CSS for dynamic email functionality and enhanced customer experience.
  • API Integration: Hands-on experience with API triggers and third-party integrations for API-driven promotional and transactional campaigns.
  • Production Support: Provide ongoing production support, analyze issues, and implement solutions to ensure system stability, performance, and continuous optimization.
  • Client Collaboration: Collaborate with cross-functional teams and guide customers through the implementation process, ensuring they follow best practices and leverage the full capabilities of Salesforce Marketing Cloud.
  • Project Management: Develop user stories, functional specifications, and project plans in coordination with stakeholders.
  • Client Engagement: Serve as the primary client contact, offering guidance on marketing best practices, and resolving complex scenarios.
  • Knowledge Transfer: Conduct Knowledge Transfer (KT) sessions and act as a Subject Matter Expert (SME) to the delivery team throughout the project.

Requirements:
  • Strong technical background and expertise in implementing, integrating, and managing SFMC solutions.
  • Deep understanding of Salesforce Marketing Cloud's capabilities and ability to deliver personalized customer experiences through marketing automation tools.
  • Proficiency in technical execution, project management, and customer engagement to ensure successful implementations.
  • Hands-on experience with API triggers and third-party integrations for API-driven promotional and transactional campaigns.
  • Knowledge of Salesforce Marketing Cloud Personalization, Data Cloud, and Datorama integration.

What We Offer:
  • Opportunity to work with a leading company in the industry.
  • Competitive salary and benefits package.
  • Chance to work on challenging projects and expand your skill set.

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you.



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