Technical Support Coordinator
2 months ago
Job Overview:
We are seeking a skilled and dedicated Coordinator for Technical Support to join our team. The ideal candidate will have minimum 2 to 4 years of experience in technical support, with a strong understanding of configuring Elasticsearch and Kibana, creating dashboards in Kibana and Grafana, and basic knowledge of AWS and scripting. You will be responsible for providing high-quality technical assistance, managing databases, and ensuring seamless communication with clients. The candidate should have excellent communication skills and be flexible enough to work in a 24/5 shift environment.
Key Responsibilities:
Elasticsearch Configuration:
- Assist in configuring files within Elasticsearch.
- Guide clients on understanding and modifying Elasticsearch configuration paths.
Kibana and Grafana Dashboards:
- Create, configure, and troubleshoot dashboards in Kibana and Grafana.
- Provide guidance and support to clients in setting up visualizations and interpreting data.
Technical Support:
- Offer technical assistance and troubleshooting for issues related to Elasticsearch, Kibana, and Grafana.
- Engage in basic scripting to automate routine tasks or resolve recurring issues.
- Maintain and update documentation related to technical support processes.
AWS Services:
- Leverage basic knowledge of AWS and its services to support cloud-based deployments.
- Collaborate with other teams to ensure smooth operation of AWS-hosted applications.
Database Management:
- Apply strong DBMS knowledge to resolve issues related to data management.
- Utilize MySQL proficiency to perform database queries, updates, and maintenance tasks.
Client Interaction:
- Communicate effectively with clients to understand their issues and provide appropriate solutions.
- Maintain a high level of customer satisfaction through professional and timely responses.
Shift Work:
- Demonstrate flexibility in working 24/5 rotational shifts.
- Ensure that all tasks and responsibilities are handled efficiently during the designated shift.
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