Technical Support Lead
3 weeks ago
About ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions designed to enhance digital learning and collaboration.
Role Overview
Primary technical liaison between ViewSonic, EdSync vendor, and customers. Focus on vendor coordination, technical support, and system performance optimization.
Key Responsibilities:
Vendor Coordination
- Main technical point of contact with EdSync vendor
- Technical requirements communication and negotiation
- Issue resolution management
- Oversight of updates and new features implementation
Technical Support and Troubleshooting
- High-level technical support provision for critical issues
- Problem resolution coordination with vendor and internal IT teams
- L1 escalation point of contact within ViewSonic
- Customer satisfaction ensurance through prompt and effective issue resolution
Pre-sales and Post-sales Technical Expertise
- Technical feature demonstrations and architecture explanations
- to potential clients
- Ongoing technical guidance and support for existing customers
- EdSync system capabilities and limitations articulation
- to sales team and customers
Performance Monitoring and Reporting
- Technical KPI establishment and tracking
- Regular system performance monitoring and analysis
- Performance improvement recommendations based on data analysis
Technical Documentation Management
- Comprehensive technical documentation creation and maintenance
- Knowledge base development for internal teams and customers
Qualifications
- Bachelor’s degree in computer science or related field
- 5+ years in technical roles, ERP or education technology experience preferred
- Strong vendor management and customer support skills
- Excellent problem-solving and communication abilities
- In-depth ERP architecture and system integration knowledge
This role is crucial for EdSync's successful implementation, ongoing support, and
continuous improvement.
-
Technical Support Lead
3 weeks ago
india ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Technical Support Lead
3 weeks ago
India ViewSonic Full timeAbout ViewSonic: ViewSonic is a leading global provider of visual solutions dealing with Monitors, Projectors and Interactive Flat panels. Our high-quality products and solutions help businesses, educational institutions, and corporate customers. Our innovative products include the myViewBoard suite, ClassSwift, TeamOne, Manager, and other software solutions...
-
Senior SAP Technical Lead
2 weeks ago
Anywhere in India/Multiple Locations SGS Technical Services Pvt. Ltd Full timeJob Title : SAP Technical LeadJob SummaryWe are seeking a senior SAP technical lead to join our team at SGS Technical Services Pvt. Ltd. The ideal candidate will have a strong background in SAP technical development, with a focus on ABAP and HANA.Key ResponsibilitiesManage and own all aspects of technical development and delivery, including feasibility...
-
Technical Support Specialist
2 weeks ago
India Artos Software Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Artos Software. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have the best possible experience with our products.Key ResponsibilitiesProvide technical support to customers via email,...
-
Support Lead
4 weeks ago
india Aimhire Full timeDo you want to work with Revolutionizing the Global Transaction Banking company ? At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently. Office Address: LBS Marg, Vikhroli West, Mumbai, Maharashtra 400079 Job Context The domain being financial services (specifically around lending & transaction banking), there...
-
Support Lead
4 weeks ago
india Aimhire Full timeDo you want to work with Revolutionizing the Global Transaction Banking company ? At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently. Office Address: LBS Marg, Vikhroli West, Mumbai, Maharashtra 400079 Job Context The domain being financial services (specifically around lending & transaction banking), there...
-
Lead Technical Consultant
3 weeks ago
india Razorpay Full timeThe Role: As a lead you will be responsible for developing, implementing and maintaining policies and procedures on application support services. Managing a team to ensure that all support or service requests are dealt with according to the agreed procedures. Communicates and negotiates with stakeholders and external parties on application support related...
-
Technical Support Engineer
2 months ago
india zenda Full timeCompany Background:zenda is a financial technology partner to schools, colleges & nurseries, building products exclusively for the education sector. It helps institutions improve collection efficiency, digitize all payments and offers flexibility to parents.Launched in 2021, zenda is present in 40% of all UAE K-12 schools and ~600 schools across markets,...
-
Technical support engineer
8 hours ago
India Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Lead
3 weeks ago
india MResult Full timeAbout MResultMResult is a leading Data & Analytics intelligence technology solutions provider to companies that value insights from information as a competitive advantage. We are the partner of choice for enterprises on their digital transformation journey. Our teams offer solutions and services at the intersection of Advanced Data, Analytics, and AI. These...
-
Technical Lead
3 weeks ago
India MResult Full timeAbout MResult MResult is a leading Data & Analytics intelligence technology solutions provider to companies that value insights from information as a competitive advantage. We are the partner of choice for enterprises on their digital transformation journey. Our teams offer solutions and services at the intersection of Advanced Data, Analytics, and AI....
-
Technical Support Engineer
1 day ago
india Panamax Infotech Full timeAbout Panamax Panamax Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and...
-
Technical Support Engineer
1 day ago
india Recro Full timeAbout the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Senior Technical Support Specialist
3 weeks ago
India Adobe Full timeJob Title: Senior Technical Support ConsultantWe are seeking a highly skilled and experienced Senior Technical Support Consultant to join our team at Adobe. As a key member of our support team, you will be responsible for providing technical support to our customers, ensuring they have a seamless experience with our products.Key Responsibilities:Provide...
-
Technical lead
3 weeks ago
India Collabera Digital Full timeJob Title :: Senior Technical Specialist (. NET Core) Location :: Collabera Office (Bangalore OR Chennai) (Hybrid; should be able to visit the offices as and when called) Bangalore Office :: Prestige Blue Chip Software Park, 2nd Floor, Block 1, No 9, Hosur Road, Dairy Circle, Adugodi, Bangalore, Karnataka, India - 560029. Chennai Office :: ...
-
Technical Lead
3 weeks ago
India Collabera Digital Full timeJob Title :: Senior Technical Specialist (.NET Core) Location :: Collabera Office (Bangalore OR Chennai) (Hybrid; should be able to visit the offices as and when called) Bangalore Office :: Prestige Blue Chip Software Park, 2nd Floor, Block 1, No 9, Hosur Road, Dairy Circle, Adugodi, Bangalore, Karnataka, India - 560029. Chennai Office :: Workafella...
-
Technical Support Specialist
3 weeks ago
India SAI Full timeSAI is a cutting-edge technology company that leverages machine vision AI to prevent theft, recapture lost sales, and enhance operational effectiveness for retailers. We are seeking a skilled Help Desk Support Specialist to join our team.The ideal candidate will possess strong technical support, troubleshooting, and help desk skills, with experience in video...
-
Technical Support Specialist
3 weeks ago
India Artos Software Full timeJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Artos Software. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have the best possible experience with our products.Key Responsibilities:- Provide...
-
Technical Lead
3 weeks ago
india MResult Full timeAbout MResult MResult is a leading Data & Analytics intelligence technology solutions provider to companies that value insights from information as a competitive advantage. We are the partner of choice for enterprises on their digital transformation journey. Our teams offer solutions and services at the intersection of Advanced Data, Analytics, and AI....
-
Technical Team Lead
5 days ago
India Turing Full timeTuring Job DescriptionAbout TuringTuring is a cutting-edge tech services company that leverages AI to offer vetted and matched talent, AI-accelerated development, and access to transformation experts. Founded in 2018, the company has experienced rapid growth with three million global developers on its Talent Cloud and 900+ clients.The leadership team...