Technical Support Team Lead
2 days ago
Palo Alto Networks is a leading cybersecurity company that protects the digital way of life. We are committed to making our customers successful and providing exceptional customer support.
Estimated Salary$120,000 - $180,000 per year, depending on location and experience.
Job DescriptionWe are seeking an experienced Technical Support Team Lead to join our team in Cybersecurity Solutions. As a key member of our technical support team, you will be responsible for managing a team of technical support engineers and ensuring excellent customer satisfaction.
You will work closely with cross-functional teams to resolve complex technical issues and provide high-quality support to our customers. Your expertise in network security, debugging, and problem-solving will be invaluable in this role.
In addition to your technical skills, you will also lead by example, demonstrating strong leadership and communication skills to motivate and guide your team to achieve our goals.
Required Skills and Qualifications- 10+ years of experience in enterprise support and service delivery
- Prior management experience leading a team of technical support engineers
- Strong knowledge of network security, including routers, switches, firewalls, and VPN routers
- Experience with internetworking, LAN, and WAN technologies
Palo Alto Networks offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a competitive salary and bonus structure.
OthersWe are an equal opportunity employer and celebrate diversity in our workplace. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
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