Telecommunications Support Team Lead Specialist
1 month ago
We are seeking a skilled and proactive Technical Support Team Lead to join OneXtel's Operations team.
This individual will lead a team of Technical Support Engineers, ensuring high standards of customer service and technical troubleshooting for voice and cloud telephony systems.
The ideal candidate should possess strong problem-solving abilities, effective communication skills, and a deep understanding of API and UI troubleshooting.
This role demands a commitment to achieving customer satisfaction through prompt, efficient issue resolution and team development.
Key Responsibilities:
- Lead and mentor a team of Technical Support Engineers, fostering a collaborative and efficient work environment.
- Oversee the diagnosis and resolution of technical issues related to APIs and UI for voice/cloud telephony systems.
- Ensure a smooth onboarding experience for new customers by guiding the team in initial setup and support.
- Collaborate with cross-functional teams to streamline customer support operations and improve service delivery.
- Maintain accurate documentation of technical issues, troubleshooting steps, and customer interactions.
- Act as a point of escalation for complex technical issues and ensure their resolution.
- Regularly communicate with customers to understand their issues in-depth, provide timely updates, and ensure satisfaction.
- Roster management, Ticketing management, Effective process step up for the team
Requirements:
- Proven knowledge of voice/cloud telephony, API, and related troubleshooting.
- Strong technical troubleshooting skills with a focus on client-centric problem-solving.
- Excellent communication skills, both written and verbal, to manage customer and team interactions effectively.
Preferred Qualifications:
- Prior experience in a customer-facing technical support role within CPaaS or a similar domain.
- Expertise in voice/cloud telephony with a demonstrated ability to lead a support team.
Salary: The estimated salary for this position is around $80,000 - $110,000 per year, depending on experience and location.
Benefits:
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and generous paid time off.
-
Telecommunications Systems Specialist
4 days ago
India Mindteck Full timeAbout Mindteck">Mindteck is a cutting-edge technology company that offers innovative solutions to support the latest systems.We are currently seeking a skilled Telecommunications Systems Specialist to join our talented team and be part of a high-impact, innovative environment.Job Overview">The Telecommunications Systems Specialist will work on supporting...
-
Telecommunications Engineer
4 weeks ago
India Tecnicas Reunidas Full timeJob Title: Telecommunications Engineer - Industrial Network SpecialistAt Tecnicas Reunidas, we are seeking an experienced Telecommunications Engineer to join our team. This role will focus on designing and implementing industrial telecommunications systems for various industries, including Oil & Gas, Petrochemicals, and Power Generation.As a...
-
Telecommunication Technician
4 days ago
India Kavya Management Services Full timeRiggers will have to change the Equipments Riggers should have PPE - Experience- 1 - 2 Years- Salary- 49 Thousand 9 Hundered 90 9 To 1 Lac P.A.- Industry- IT Hardware / Technical Support / Telecom Engineering- Qualification- Higher Secondary- Key Skills- Telecommunication TechnicianAbout Company - Contact Person- Mr. Danish Saifi- Address- G-36 GNS Plaza...
-
Telecommunications Systems Engineer
4 weeks ago
India Mindteck Full timeAbout Mindteck">Mindteck is a leading provider of innovative solutions to the telecommunications industry.">Job Summary">We are seeking an experienced Telecommunications Engineer to join our team. The successful candidate will have a strong background in telecom systems and be proficient in troubleshooting and resolving complex technical issues.">Key...
-
Telecommunications Expert
4 weeks ago
India MARQUIS TECHNOLOGIES PRIVATE LIMITED Full timeOverview of MarquistechAbout Us:Marquistech is a leading provider of innovative telecommunications services to customers worldwide.We offer business value through cost-effective service delivery models, focusing on mobile handset application development and testing.Job DescriptionRole Summary:This position involves pre-launch mobile device testing, including...
-
Sales Development Representative
3 weeks ago
India HashRoot Full timeWe are a rapidly growing organization, HashRoot, seeking a highly motivated Sales Development Representative to drive sales growth through effective customer engagement and communication in the telecommunications industry.About the Role:Conduct outbound cold calls to potential clients to generate leads and schedule appointments for our team of sales...
-
Prodapt | Team Lead
3 weeks ago
india Prodapt Full timeRoles and Responsibilities Team Management: Lead and mentor a team of telecom engineers and technicians, providing guidance and support to achieve project objectives. Project Coordination: Work closely with project managers to plan, execute, and monitor telecom projects, ensuring they are completed on time and within budget. Technical Oversight: Provide...
-
Prodapt | Team Lead
3 weeks ago
india Prodapt Full timeRoles and Responsibilities Team Management: Lead and mentor a team of telecom engineers and technicians, providing guidance and support to achieve project objectives. Project Coordination: Work closely with project managers to plan, execute, and monitor telecom projects, ensuring they are completed on time and within budget. Technical Oversight: Provide...
-
Prodapt | Team Lead
4 weeks ago
india Prodapt Full timeRoles and Responsibilities Team Management: Lead and mentor a team of telecom engineers and technicians, providing guidance and support to achieve project objectives.Project Coordination: Work closely with project managers to plan, execute, and monitor telecom projects, ensuring they are completed on time and within budget.Technical Oversight: Provide...
-
Cloud Telephony Technical Support Specialist
4 weeks ago
India Sarv Full timeJob Title:Cloud Telephony Technical Support Specialist - IndiaAbout the Role:We are seeking a motivated and customer-focused Cloud Telephony Technical Support Executive to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support related to cloud telephony systems, ensuring seamless...
-
Team Lead
4 weeks ago
India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
-
Team Lead
4 weeks ago
India Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...
-
Cybersecurity Team Lead
3 weeks ago
India Palo Alto Networks Full timeJob OverviewWe are seeking an experienced Cybersecurity Team Lead to join our team at Palo Alto Networks. This is a critical role that requires strong technical expertise, leadership skills, and the ability to drive customer satisfaction.About UsPalo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital...
-
Customer Support Team Lead
4 weeks ago
India TagMango Full timeCompany Description TagMango is a SAAS platform based in Mumbai that helps content creators build learning social networks - and monetize by launching courses, workshops and memberships, engage communities and gamify learning all under their own brand. The platform is a one-stop shop that provides a complete set of features like a landing page builder,...
-
Lead Generation Specialist
3 weeks ago
India YemPover Inc Full timeCompany DescriptionYemPover, a global leader in digital transformation and consulting, is dedicated to helping clients achieve their full potential and accelerate growth. With a team of certified professionals with diverse industry experience, YemPover stands out for delivering high-quality support and services on demand.Role DescriptionThis is a full-time...
-
Lead Generation Specialist
3 weeks ago
India YemPover Inc Full timeCompany Description YemPover, a global leader in digital transformation and consulting, is dedicated to helping clients achieve their full potential and accelerate growth. With a team of certified professionals with diverse industry experience, YemPover stands out for delivering high-quality support and services on demand. Role Description This is a...
-
Lead Generation Specialist
3 weeks ago
India YemPover Inc Full timeCompany Description YemPover, a global leader in digital transformation and consulting, is dedicated to helping clients achieve their full potential and accelerate growth. With a team of certified professionals with diverse industry experience, YemPover stands out for delivering high-quality support and services on demand. Role Description This is a...
-
Software Quality Assurance Specialist
3 weeks ago
India Lead Masters AI Full timeLeadMasters.ai is an innovative AI-driven lead generation and ad optimization platform designed to help businesses harness the power of data to drive growth and efficiency.We are seeking a part-time remote Software Quality Assurance Specialist to join our team. The ideal candidate will be responsible for ensuring software quality assurance through analytical...
-
Software Engineer
3 weeks ago
India Telecommunication & Internet Providers Full timeTelecommunication & Internet Providers is seeking an experienced Software Engineer to join our team in developing and maintaining the backend infrastructure for our telecommunication and internet services.The ideal candidate will have a minimum of 8 years of experience in designing, implementing, and maintaining server-side applications and systems using...
-
Firstsource | Team Lead
4 weeks ago
india Firstsource Full timeA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across...