Prodapt | Team Lead

17 hours ago


india Prodapt Full time

Roles and Responsibilities

  • Team Management: Lead and mentor a team of telecom engineers and technicians, providing guidance and support to achieve project objectives.
  • Project Coordination: Work closely with project managers to plan, execute, and monitor telecom projects, ensuring they are completed on time and within budget.
  • Technical Oversight: Provide technical expertise and support to the team, troubleshooting issues and ensuring the implementation of best practices.
  • Performance Monitoring: Track team performance metrics, identify areas for improvement, and implement strategies to enhance productivity and efficiency.
  • Client Interaction: Communicate with clients to understand their needs, provide updates on project progress, and address any concerns or issues.
  • Chat Support Management: Oversee the chat support team to ensure timely and effective responses to customer inquiries, resolve issues, and maintain high customer satisfaction.
  • Sales and Upselling: Utilize sales background to identify and pursue upselling opportunities, enhancing revenue by offering additional products or services that meet client needs.
  • Documentation and Reporting: Maintain accurate records of project activities, prepare reports, and ensure compliance with industry standards and regulations.


Requirements

  • Proven experience in the telecommunications industry.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Technical proficiency in telecom systems and technologies.
  • Ability to manage multiple projects simultaneously and meet deadlines.
  • Problem-solving skills and attention to detail.
  • Experience in managing chat support teams and tools.
  • Sales experience with a track record of successful upselling.


This role is pivotal in ensuring the smooth operation and success of telecom projects, maintaining excellent customer service through effective chat support management, and driving additional revenue through strategic upselling. Experience: 10+ Years



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