Cybersecurity Team Lead
15 hours ago
We are seeking an experienced Cybersecurity Team Lead to join our team at Palo Alto Networks. This is a critical role that requires strong technical expertise, leadership skills, and the ability to drive customer satisfaction.
About Us
Palo Alto Networks is a leading cybersecurity company that provides innovative solutions to protect our digital way of life. We are committed to making our customers successful and delivering exceptional support services.
Responsibilities
- Lead a team of technical support engineers in providing timely and effective support to our customers
- Collaborate with cross-functional teams to identify and resolve complex technical issues
- Develop and implement training programs to enhance the skills of technical support engineers
- Manage case inflow, backlogs, updates, engineer adherence, and other applicable Technical Assistance Center dashboards and measurements
Requirements
- BE/B.Tech in Computer Science or equivalent (MBA a plus)
- 10+ years experience in enterprise support and service delivery preferred
- Prior management experience leading a team of technical support engineers with abilities ranging from new in career to advanced
- Experience developing, launching, expanding, and maintaining global technical education programs, including traditional methods of learning as well as progressive techniques and certifications
- Strong knowledge of network security, internetworking, LAN, and WAN technologies
What We Offer
- Competitive salary: $120,000 - $180,000 per year, depending on location and experience
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
- Opportunities for professional growth and development, including training programs and career advancement opportunities
Location
This role can be based in any of our offices worldwide, including the United States, Europe, Asia Pacific, and Latin America. Remote work options may also be available.
Apply Now
If you are a motivated and experienced professional looking for a challenging role in cybersecurity, please submit your resume and cover letter for consideration.
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