Senior Jira Admin

4 weeks ago

pune, India ConnectWise Full time

General Summary:
The Jira Administrator is responsible for supporting the maintenance and administration of the Jira and Confluence platforms for the organization. This role works in partnership with cross-functional teams to ensure the system is running smoothly and accurately.

Essential Duties & Responsibilities:
Provides support to the Product and Engineering teams, with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Provides quality system support and associated plug-in integrations
Manages upgrades, patches, and necessary performance updates
Provides user permissions based on the needs of other departments
Develops and maintains technical and user-facing documentation and standard operating procedures
Provides technical support for user management, creating custom Jira dashboards, projects, issues, queries, workflows, and reports
Manages end-to-end projects including documentation
Partners with stakeholders to define requirements for advanced customizations, automations, and workflows
Provides recommendations to users and management on best practices and standardization

Knowledge, Skills, and/or Abilities Required:

Advanced knowledge of Atlassian Suite (Jira + Confluence on Data Center and Cloud)
Good knowledge of Scripting (JavaScript, SQL)
Strong project management skills
Ability to plan, organize and implement projects and processes
Ability to work independently with limited supervision
Ability to situationally adapt and understand new technology/processes as per business requirement
Strong organizational and attention to detail skills
Strong problem-solving skills
Ability to operate, collaborate, and partner with colleagues across the organization, regardless of level
Strong analytical mindset and ability to resolve complex issues
Strong customer service and communication skills, both verbal and written

Educational/Vocational/Previous Experience Recommendations:
Bachelor’s degree in related field or equivalent business experience
5+ years of relevant experience

Working Conditions:
Hybrid depending on location (Pune/Mumbai/Bangalore)
0-20% travel may be required

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