Senior Jira Admin

4 weeks ago

Pune, India ConnectWise Full time
General Summary:The Jira Administrator is responsible for supporting the maintenance and administration of the Jira and Confluence platforms for the organization. This role works in partnership with cross-functional teams to ensure the system is running smoothly and accurately.

Essential Duties & Responsibilities:Provides support to the Product and Engineering teams, with a high attention to detailResearches, analyzes, and documents findingsMay coach and review the work of other team membersProvides quality system support and associated plug-in integrationsManages upgrades, patches, and necessary performance updatesProvides user permissions based on the needs of other departmentsDevelops and maintains technical and user-facing documentation and standard operating proceduresProvides technical support for user management, creating custom Jira dashboards, projects, issues, queries, workflows, and reportsManages end-to-end projects including documentationPartners with stakeholders to define requirements for advanced customizations, automations, and workflowsProvides recommendations to users and management on best practices and standardization

Knowledge, Skills, and/or Abilities Required:

Advanced knowledge of Atlassian Suite (Jira + Confluence on Data Center and Cloud)Good knowledge of Scripting (JavaScript, SQL)Strong project management skillsAbility to plan, organize and implement projects and processesAbility to work independently with limited supervisionAbility to situationally adapt and understand new technology/processes as per business requirementStrong organizational and attention to detail skillsStrong problem-solving skillsAbility to operate, collaborate, and partner with colleagues across the organization, regardless of levelStrong analytical mindset and ability to resolve complex issuesStrong customer service and communication skills, both verbal and written

Educational/Vocational/Previous Experience Recommendations:Bachelor’s degree in related field or equivalent business experience5+ years of relevant experience

Working Conditions:Hybrid depending on location (Pune/Mumbai/Bangalore)0-20% travel may be required

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